How can I cancel my order?

If the relevant products have not been shipped, you can submit your cancellation request by filling out the contact form on the Contact page. If your order has been shipped, cancellation cannot be made. In this case, you can request a refund after receiving your order.

How soon can I return my order?

The legal withdrawal and return period is 14 days, provided that the return conditions are met.

What are the return conditions for the product?

You have the right to withdraw within 14 days from the delivery of the products to you, without having to give any reason. In order to exercise your right of withdrawal, a notification must be made within 14 days by phone, e-mail or the contact formula on the Contact page, and the product must be re-operable and reusable within the framework of the Distance Selling Agreement agreement.

How can the product be returned?

You can submit your return request for the product(s) in your relevant order by clicking the "Easy Return" button in the "My Orders" tab from the My Account button. In case the right of withdrawal is exercised, the returned product(s) must be returned to Cliniclab-Aras Kargo with an invoice and counterpayment. For returns that are not sent by contracted cargo, the shipping fee belongs to the BUYER.

To which address should I send the product I want to return?

Return address: Karayolları Mahallesi Cebeci Cd. No:204 / A Gaziosmanpaşa / İstanbul Elit Pharma Kozmetik ve İlaç Sanayi Tic. Ltd. Şti.

When will the cost of the returned product be refunded to my card?

Once the product(s) you want to return reaches the return notification and your request is approved, payment will be made within 1 - 3 business days at the latest.

SECURITY

How is the confidentiality of personal data ensured?

The membership forms on www.cliniclab.com.tr do not use the information provided during the sale of goods or services for any purpose other than its activities and do not sell it to third parties outside its activities..

Am I safe when shopping with credit card?

Your credit card information is not stored by cliniclab.com.tr The CVC2 (CVV) number in the last 3 digits of the number on the back of your credit card provides extra security. You will be asked to enter this number when making payment.

What is 3D Secure?

3D Secure is an authentication system developed by Visa and MasterCard for online purchases. With this system, both card holders and member businesses are secured against internet fraud. The unified application for Visa credit card use is called "Verified by Visa", and the application developed for MasterCard System credit card use is called "SecureCode".

ORDER & DELIVERY

How can I track my order?

After logging in, you can access your order information from the "My Account" button at the top right of the page..

When will the products I purchased be delivered? The products you purchase through www.cliniclab.com.tr will be prepared and sent to your address by cargo within 1-3 business days. During periods such as campaigns and warehouse counting, the time for your order to be prepared and delivered to cargo may take up to 5 business days..

Can I change my shipping address after placing an order?

If the relevant products have not been shipped, you can submit your address change request by filling out the contact form on the Contact page.

Is shipping available all over Turkey?

Shipments are made to all parts of Turkey within the shipping regions..

Do you deliver abroad?

Delivery within the borders of Türkiye is free of charge. For international orders + Shipping fee is added to the order, average shipping fee is 30 USD & It is in the Euro Band.

Do you deliver on public holidays?

Delivery is not made during public holidays.

Which cargo company will my order be delivered with?

Your order will be delivered by our contracted company, Aras Cargo.

What is the shipping fee?

Shipping fees are determined by the relevant cargo companies and vary depending on the weight of the order.

Even though the delivery time for my order has passed, my order did not arrive. What should I do?

You can request information and support by filling out the contact form on our website.

What should I look for when I submit my order?

You can receive your order from the cargo officer by presenting your photo ID and signed request. Please open the shipping box when receiving your product; Make sure the contents are complete and undamaged. In any case, send the product back by submitting a malfunction report to the cargo officer. Our Customer Service will assist you. If you are not at your address during production, your order will be delivered to the person at the delivery location after the photo ID checks are signed. What should I do when I do not receive the invoice for my order? When you check that your order has reached its size and realize that your invoice has not reached its size, please ask the relevant officer for your invoice. If the size of your invoice is delivered, please report the situation to our Customer Services as soon as possible by keeping a report with the responsible person and filling in the contact information on the site...